Terms & Conditions

Effective Date: September 15, 2026

Last Updated: September 15, 2026

Welcome to AtoZ Dubai Movers. These Terms and Conditions (“Terms”) govern your use of our website https://atozdubaimovers.ae/ and all relocation, packing, storage, wall painting, and cleaning services provided by Zohaib Arshad Cargo Loading & Unloading Services LLC (“Company,” “we,” “our,” or “us”) across Dubai and the United Arab Emirates.

By booking our services or submitting a quote request through our website, phone, or WhatsApp, you agree to be bound by these Terms. Please read them carefully before confirming your booking.

1. Services Provided

AtoZ Dubai Movers provides residential, commercial, and logistical services, including but not limited to:

• Residential Relocation: Apartment, House, and Villa Moving.

• Commercial Relocation: Office and Corporate Moving Services.

• Logistics & Packing: Furniture Dismantling/Assembly, Truck Rentals, Packing, Unpacking, and Storage Solutions.

• Property Services: Move-in/Move-out Wall Painting and Cleaning Services.

All services are subject to availability, site accessibility, and the scope agreed upon during the quote and booking process.

2. Quotations & Pricing

1. Free Estimates: Initial quotes provided via phone, WhatsApp, email, or online forms are non-binding estimates based on the details you provide (e.g., room size, furniture volume, distance, elevator access).

2. Final Pricing: The final price may be adjusted if the actual volume of goods, access conditions (e.g., long carries, staircases without elevators), or required services differ from the original details provided.

3. Inclusions & Exclusions: Quotes include labor, transportation, packing materials, and basic fitting/assembly as specified. Any additional tasks (e.g., handyman work outside standard furniture assembly, electrical, plumbing, or specialized wall mounting) must be agreed upon prior to job execution.

3. Booking, Payment & Cancellation

1. Booking Confirmation: A booking is considered confirmed once a date and service slot are formally scheduled and accepted via call, email, or WhatsApp.

2. Payment Terms: Payment must be made upon completion of the moving service on the date of execution unless prior written agreement for credit terms (applicable to corporate clients) has been arranged. We accept cash and direct bank transfers.

3. Cancellations & Rescheduling:

   • Cancellations or requests to reschedule must be communicated at least 24 to 48 hours prior to the scheduled moving time.

   • Cancellations made on short notice (less than 12 hours) or upon arrival of the crew may incur a call-out fee to cover operational costs.

4. Customer Responsibilities & Permits

To ensure a smooth transition on moving day, the client is responsible for:

• Move In/Move Out Permits: Obtaining all necessary entry/exit permits, move-in/move-out NOCs (No Objection Certificates) from building management, developer authorities (e.g., Emaar, Nakheel, DAMAC), or community security.

• Valuables & Cash: Personally securing and transporting all high-value items, cash, jewelry, confidential legal documents, passports, and personal electronics (phones, laptops, tablets). Our crew will not be responsible for transporting or securing personal valuables.

• Parking Access: Securing suitable parking or loading dock access for our moving trucks at both pickup and delivery locations. Any parking fines incurred due to client failure to secure permissions will be added to the final invoice.

• Hazardous Goods: Ensuring no hazardous, flammable, illegal, explosive, or perishable items are packed or loaded into our vehicles.

5. Liability & Damage Claims

While our professional packers and movers take the utmost care with your items, the following conditions apply:

1. Pre-Existing Damage: The Company is not responsible for pre-existing wear and tear, manufacturing defects, or damage on items prior to handling.

2. Owner-Packed Items: The Company accepts no liability for damages to items inside boxes or containers packed entirely by the customer (“Packed by Owner”).

3. Inspection & Reporting: The client must inspect all items, furniture, and property upon completion of unloading and assembly. Any damage must be reported within 24 hours of job completion in writing to info@atozdubaimovers.ae or via WhatsApp along with photographs.

4. Limitation of Liability: In the event of proven damage caused by our crew’s negligence, liability is limited to repair, partial reimbursement, or a set depreciated value of the damaged item as per standard UAE freight regulations.

6. Storage Services

For clients using our short-term or long-term storage solutions:

• Rent payments must be settled according to the agreed schedule (monthly or per agreed tenure).

• Perishable, illegal, hazardous, or living entities (plants, animals) are strictly prohibited in storage facilities.

• Failure to pay storage fees for extended periods without communication may result in legal recovery actions under UAE commercial laws.

7. Intellectual Property & Website Use

All logos, branding, text, media, graphics, and layout on atozdubaimovers.ae are the property of Zohaib Arshad Cargo Loading & Unloading Services LLC. Unauthorized copying, reproducing, or using any content from this site without written permission is prohibited.

8. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the federal laws of the United Arab Emirates and the local regulations of the Emirate of Dubai. Any legal disputes arising out of or in connection with our services shall be subject to the exclusive jurisdiction of the Courts of Dubai.

9. Contact Details

For any questions, clarifications, or formal notices regarding these Terms & Conditions, please contact us at:

• Operating Entity: Zohaib Arshad Cargo Loading & Unloading Services LLC

• Brand Name: AtoZ Dubai Movers

• Phone / WhatsApp: +971 50 130 7746

• Email: info@atozdubaimovers.ae

• Website: https://atozdubaimovers.ae/

• Primary Service Region: Dubai & across all UAE